Politique de remboursement

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within thirty days without giving any reason.
The withdrawal period is thirty days from the day,
on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
To exercise your right of withdrawal, you must contact us
(Naoko Yasukochi, Graefest.60a,10967 Berlin, Germany, info@japonicagraphic.com, phone: 004915775989937)
using a clear declaration (e.g. a letter sent by mail or an e-mail) about your decision to revoke this contract.
To comply with the revocation period, it is sufficient that you send the notification about the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we must return to you all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract.
For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof
that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods only if this loss in value is due to an inspection of the quality,
properties and functioning of the goods are not necessary for handling them.

Cancellation policy was created with the Trusted Shops Rechtstexter